Frequently Asked Questions (FAQs) for MongoDB Hosting
General Questions for MongoDB Hosting
01 . What service do you provide?
What we provide is a fully managed MongoDB-as-a-Service hosting service.
02 . What does the fully managed hosting service mean?
Fully managed MongoDB hosting means that all MongoDB databases on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.
03 . How is the support provided?
Most MongoDB related work can be done in our MongoDB hosting control panel. As to those that cannot be finished in the control panel, you can get professional help from our staff.
04 . How do you support your clients?
Our support can be approached via email or ticket.
05 . Can I speak to a support representative by phone, Skype, or video conferencing?
We currently offer support by email and ticket only. The live chat support will be available soon.
06 . When is your technical support available for current clients?
Our technical support is available 24 hours a day, 7 days a week, 365 days a year.
07 . Are all your departments open 24 hours a day?
No. Our Billing and Sales Departments are open Monday - Friday, 8 a.m. to 5 p.m.
08 . What is the philosophy behind your managed MongoDB hosting service?
Our philosophy is to provide enterprise MongoDB hosting services with affordable prices to small and medium-sized businesses.
Technical Questions for MongoDB Hosting
01 . What MongoDB storage engine do you support?
We currently support WiredTiger 3.6 for our cheap MongoDB hosting.
02 . Does your managed MongoDB support SSL connection?
Yes. The SSL connection is enabled by default for each newly created MongoDB database on our cheap MongoDB hosting platform.
03 . Do you have a daily backup for my MongoDB database?
Yes. Our MongoDB Kubernetes platform takes daily backup for each database and keeps each backup for 7 days.
04 . How can I migrate my MongoDB database onto your platform?
We support the standard mongorestore tool to restore your local backup onto our managed MongoDB Kubernetes platform.
05 . Is there anything that prevents us from migrating our MongoDB database to other providers?
No. We run standard MongoDB on our platform. We are happy to help you with the migration whenever you need.
06 . Can I take backups of my database in your cheap MongoDB hosting?
Yes. You can back up the individual databases via our MongoDB hosting control panel and download them.
07 . Do you have access limits to my MongoDB databases in the cheap MongoDB hosting service?
No. We do not set limits on your access to the databases.
08 . Is your MongoDB instance shared?
No. Our fully managed MongoDB on Kubernetes is based on standalone Mongod and MongoDB Cluster.
09 . How can I manage my MongoDB databases and users?
You can manage databases and users in the control panel in our cheap MongoDB hosting.
10 . Can I monitor my MongoDB database’s performance?
Our MongoDB Kubernetes control panel has comprehensive measurements for each standalone Mongod and MongoDB Cluster. However, we don’t support real-time performance monitoring.
11 . Do you support MongoDB Cluster?
Yes. In our cheap MongoDB hosting, HA MongoDB plans are fully managed MongoDB Clusters. Each cluster consists of 3 replicas.
12 . Do you support shared hosting in your cheap MongoDB hosting?
No. We don’t support shared MongoDB hosting.
13 . What cloud providers and regions do you support in your cheap MongoDB hosting?
We support the private cloud in our Dallas data center currently. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.
14 . What’s your MongoDB hosting environment for my MongoDB databases?
Our MongoDB hosting environment is built on our self-developed cloud application management platform, a MongoDB-as-a-Service hosting platform.
15 . What’s your MongoDB-as-a-Service hosting platform?
It is our quick evolving MongoDB hosting solution. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.
16 . What makes you different from your competitors?
We have a self-developed and quick evolving MongoDB hosting platform based on the latest cloud computing technology, including Kubernetes and container. Our long-term strategy is to provide enterprise-level service with the most competitive price.
17 . Why choose us?
Providing the best fully managed MongoDB service is our ultimate goal. We always appreciate our clients’ new requests and take them as our opportunities and sources of our motivations. This mentality helps us push our service level further beyond.
Sales Questions for MongoDB Hosting
01 . Can I try MongoDB hosting plans before payment?
Yes. New clients can have a six-month free trial.
02 . What MongoDB hosting plan should I start with?
If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. Our MongoDB hosting plan upgrade is very smooth here. There is almost no downtime during the process.
03 . How long does it take to set up my MongoDB Cluster?
The deployment of a MongoDB on our platform can be a matter of minutes, even seconds.
04 . Do you have a download file and IP that I can test the network speed?
Yes. You can test our network speed from 200MB File. Test IP:188.8.131.52.
05 . Do you offer any network and server uptime guarantee?
Yes. We offer a 99.9% uptime guarantee for our network and all servers.
06 . What does your six-month free MongoDB hosting mean?
The free trial services are the same as our paid services essentially, but free of charge for the first six months.
08 . Does the free trial have any limits, compared with the paid service?
No. There are no limits. The functions/ features of both services are comparable.
09 . What happens when my free trial is over?
Our sales representatives will contact you before the end of the six-month free trial. Your input to our service is highly appreciated. At that time, how to change a free trial service to a paid one will be instructed as well.
10 . How many free trial deployments can I have?
Two deployments are allowed during the trial.
11 . Can I end my trial and upgrade the plan?
Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
Billing Questions for MongoDB Hosting
01 . What payment methods do you support?
Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. The paper check is for US clients only.
02 . How can I get a lower price?
You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.