Frequently Asked Questions (FAQ) for MongoDB Hosting
General Questions for MongoDB Hosting
01 . What service do you provide?
What we provide is a fully managed MongoDB-as-a-Service hosting service.
02 . What does the fully managed hosting service mean?
Fully managed MongoDB hosting means that all MongoDB databases on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.
03 . How is the support provided?
Most MongoDB related work can be done in our MongoDB hosting control panel. As to those cannot be finished in the control panel, you can get professional help from our staff.
04 . How do you support your clients?
Our support can be approached via email or submitting tickets.
05 . Can I speak to a support representative by phone, Skype, or video conferencing?
We currently offer support by email and ticket only. The live chat support will be available soon.
06 . When is your technical support available for current clients?
Our technical support is available 24 hours a day, 7 days a week, 365 days a year.
07 . Are all your departments open 24 hours a day?
No. Our Billing and Sales Departments are open Monday - Friday, 8 a.m. to 5 p.m.
08 . What is the philosophy behind your managed MongoDB hosting service?
Our philosophy is to provide enterprise MongoDB hosting service with affordable price to small and medium-sized businesses.
Technical Questions for MongoDB Hosting
01 . What MongoDB storage engine do you support?
We currently support WiredTiger 3.6 for our cheap MongoDB hosting.
02 . Does your managed MongoDB support SSL connection?
Yes. SSL connection is enabled by default for each newly created MongoDB database on our cheap MongoDB hosting platform.
03 . Do you have daily backup for my MongoDB databases?
Yes. Our MongoDB Kubernetes platform takes daily backup for each database and keeps each backup for 7 days.
04 . How can I migrate my MongoDB database onto your platform?
We support standard mongorestore tool to restore your local backup onto our managed MongoDB Kubernetes platform.
05 . Is there anything that prevents us from migrating our MongoDB database to other providers?
No. We run standard MongoDB on our platform. We don’t charge you for anything your don’t need. We are glad to help you migrate your database out.
06 . Can I take backups for my database in your cheap MongoDB hosting?
Yes. You can take backup for individual database via our cheap MongoDB hosting control panel and download it.
07 . Do you have any access limits to my MongoDB databases in the cheap MongoDB hosting service?
No. We do not set limits on your access to the databases.
08 . Is your MongoDB instance shared?
No. Our fully managed MongoDB on Kubernetes is based on standalone Mongod and MongoDB Cluster.
09 . How can I manage my MongoDB databases and users?
You can manage databases and users in the control panel for our cheap MongoDB hosting.
10 . Can I monitor my MongoDB database’s performance?
Our MongoDB Kubernetes control panel has comprehensive measurements for each standalone Mongod and MongoDB Cluster. However we don’t support real time performance monitoring.
11 . Do you support MongoDB Cluster?
Yes. In our cheap MongoDB hosting, HA MongoDB plans are fully managed MongoDB Clusters. Each cluster consists of 3 replicas.
12 . Do you support shared cluster in your cheap MongoDB hosting?
No. We don’t support shared MongoDB hosting.
13 . What cloud providers and regions do you support in your cheap MongoDB hosting?
For now our MongoDB Cluster is based on our private cloud which is deployed in our Dallas data center and upcoming Virginia data center. We will support most popular public cloud providers in the near future.
14 . What’s your MongoDB hosting environment for my MongoDB databases?
Our MongoDB hosting environment is built on our self-developed cloud application management platform, a MongoDB-as-a-Service hosting platform.
15 . What’s your MongoDB-as-a-Service hosting platform?
It is our quick evolving MongoDB hosting solution. One of its keystones is Kubernetes, the most popular and dominant container-orchestration system.
16 . What makes you different from your competitors?
We have a self-developed and quick evolving MongoDB hosting platform based on the latest cloud computing technology, including Kubernetes and container. Our long-term strategy is to provide enterprise level service with the most competitive price.
17 . Why we choose you?
Providing the best fully managed MongoDB service is our ultimate goal. We always appreciate our clients’ new requests and take them as big chances and great motivations. This mentality helps us push our service level further beyond.
Sales Questions for MongoDB Hosting
01 . Can I try MongoDB hosting plans before payment?
Yes. New clients can have a 6-month free trial.
02 . What MongoDB hosting plan should I start with?
If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. MongoDB database upgrade is quite smooth here.
03 . How long it takes to setup my MongoDB Cluster?
The deployment of a MongoDB Cluster on our platform can be a matter of minutes, even seconds.
04 . Do you offer any network and server uptime guarantee?
Yes. We offer 99.9% uptime guarantee for our network and all servers.
05 . What does your six-month free MongoDB hosting mean?
The free trial services are essentially same to our paid services, but free of charge for the first six months.
07 . Does the free trial have any limits, compared with the paid service?
No. There are no limits. The functions/ features of both services are comparable.
08 . What happens when my free trial is over?
Our sales representatives will contact you before the end of the six-month free trial. Your input to our service is highly appreciated. At that time, how to change a free trial service to a paid one will be instructed as well.
09 . How many free trial deployments can I have?
Two deployments are allowed during the trial.
10 . Can I end my trial and upgrade?
Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
11 . Do you have a download file and IP that I can test the network speed?
Yes. You can test our network speed from 200MB File. Test IP:126.96.36.199.
Billing Questions for MongoDB Hosting
01 . What payment methods do you support?
Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. Paper check is for US clients only.
02 . How can I get a lower price?
You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.